Privacy Policy
Votatec respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It covers votatec.ca and any related services we offer.
Questions? Email Info@votatec.ca or call +1-905-597-5955.
Who We Are
Votatec is a Canadian LED lighting manufacturer and wholesale distributor. Our registered business address is:
Votatec 8131 Keele Street, Unit 6 Concord, ON L4K 1Z2 Canada
We’re the organisation responsible for the personal information collected through this site.
What Information We Collect
We collect information in three ways: you give it to us, we collect it automatically, or we receive it from third parties.
Information you provide
- Account details: name, email, phone number, encrypted password
- Contact form submissions: name, email, phone, company name, message content
- Quote requests: product interest, quantities, project details, shipping address
- Order information: billing address, shipping address, purchase history
- Communication records: emails, calls, and messages you send us
Information we collect automatically
- Device and browser data: IP address, browser type, operating system, screen size
- Usage data: pages viewed, time on site, referring website, click patterns
- Cookies and similar tech: session IDs, preferences, analytics identifiers
Information from third parties
- Google Analytics: aggregated traffic and behaviour data
- Payment processors: we don’t store credit card numbers. Our payment provider handles them directly.
- Business partners: contractors or distributors may share contact details if you’re a joint customer.
How We Use Your Information
We only use your data for specific, legitimate business purposes:
| Purpose | Legal Basis (PIPEDA) |
| Respond to quote requests and inquiries | Consent or performance of contract |
| Process orders and shipments | Performance of contract |
| Manage your account | Performance of contract |
| Send order updates and service notices | Legitimate business interest |
| Send marketing emails (with opt-in) | Express consent (CASL) |
| Site analytics and improvements | Legitimate business interest |
| Fraud prevention and security | Legitimate business interest |
| Legal compliance | Required by law |
Marketing Communications
We only send marketing emails if you opt in. You can unsubscribe anytime via the link in any email, or by replying “unsubscribe”. We follow Canada’s Anti-Spam Legislation (CASL).
Cookies and Tracking
We use cookies for these purposes:
- Strictly necessary: login sessions, cart contents, security (can’t be disabled)
- Analytics: Google Analytics 4 to see how visitors use the site
- Functional: remember preferences like language or layout
You can block or delete cookies in your browser settings. Blocking necessary cookies may break some site features.
Google Analytics: we use GA4 (measurement ID G-JNSJFLTC73) to understand site traffic. Google may process this data outside Canada. You can opt out using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
Who We Share Information With
We don’t sell your personal information. We share it only with:
- Service providers (hosting, email delivery, shipping carriers, payment processors) who need it to do their job
- Analytics platforms (Google Analytics) in aggregated or pseudonymous form
- Logistics partners to ship your orders
- Legal authorities if required by Canadian law or court order
- In a business transfer if we’re acquired or merged (we’ll notify you first)
All service providers are contractually bound to protect your data and use it only for the services we’ve hired them for.
Where Your Data is Stored
Your data is stored on servers located in Canada and the United States. Some service providers (like Google) may process data globally. We put safeguards in place when data crosses borders:
- Contractual clauses with providers
- Encryption in transit (TLS) and at rest where possible
- Access controls and authentication
How Long We Keep Your Data
We keep your data only as long as we need it:
| Data Type | Retention Period |
| Account data | While your account is active, plus 2 years after closure |
| Order records | 7 years (Canadian tax law requirement) |
| Marketing contacts | Until you unsubscribe, plus 2 years for compliance records |
| Website analytics | 14 months (GA4 default) |
| Quote requests (no purchase) | 2 years |
| Security logs | 1 year |
After retention ends, we delete or anonymise the data.
Your Privacy Rights
Under PIPEDA and Quebec’s Law 25, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Withdraw consent for marketing or non-essential processing
- Request deletion (subject to legal retention requirements)
- Portability of data you’ve provided to us
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email Info@votatec.ca. We’ll respond within 30 days.
How We Protect Your Data
We use reasonable technical and organisational safeguards:
- Encryption: TLS for all data in transit; encrypted password storage
- Access control: only authorised staff can access personal data
- Regular updates: security patches applied to our platforms
- Staff training: employees are trained on privacy practices
- Incident response: we notify affected users and regulators of data breaches within 72 hours where required
No system is 100% secure. If you suspect unauthorised access to your account, contact us immediately.
Children’s Privacy
Our site isn’t intended for children under 16. We don’t knowingly collect information from minors. If you believe we have, contact us and we’ll delete it.
Third-Party Links
Our site may link to other websites. We’re not responsible for their privacy practices. Please review their policies before sharing data.
Changes to This Policy
We may update this policy as our practices or the law change. We’ll post the new version here with an updated “Last Updated” date. Material changes will be announced on our site or by email to account holders.
Contact Us
For privacy questions, data requests, or complaints:
Votatec – Privacy Officer 8131 Keele Street, Unit 6 Concord, ON L4K 1Z2 Canada
Email: Info@votatec.ca Phone: +1-905-597-5955 Hours: Monday to Thursday 8:30 AM to 4:30 PM, Friday 8:30 AM to 4:00 PM
Regulatory Contacts
If we don’t resolve your concern, you can file a complaint with:
- Office of the Privacy Commissioner of Canada: priv.gc.ca, 1-800-282-1376
- Commission d’accès à l’information du Québec (for Quebec residents): cai.gouv.qc.ca